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Ready to experience the world’s finest coffee? Our team is here to help with orders, tours, wholesale inquiries, and custom luxury experiences.

Visit Our Coffee Plantation in Bali

Bali Kopi Luwak welcomes visitors to our working coffee plantation in the lush highlands of central Bali. Located between Ubud and Kintamani, our estate sits at an elevation of 800 meters above sea level, surrounded by volcanic soil, tropical forest, and terraced rice paddies. This is where the magic of kopi luwak begins — in an ecosystem where wild Asian palm civets roam freely through our shade-grown coffee groves.

When you visit our plantation, you will experience more than just a coffee farm. Our estate features a traditional Balinese welcome pavilion, a professional cupping laboratory, roasting facilities using German-engineered Probat machines, and a tasting terrace overlooking Mount Agung. We offer guided tours in English, Mandarin, Japanese, and Bahasa Indonesia, ensuring every guest receives a deeply informative and personal experience.

Our plantation is open daily from 8:00 AM to 5:00 PM, with private tours available by appointment. Walk-in visitors are welcome during operating hours, though we recommend booking in advance for groups larger than six to ensure dedicated guide availability and optimal timing for fresh roasting demonstrations.

How to Reach Bali Kopi Luwak

Our plantation is approximately 45 minutes from central Ubud and about 90 minutes from Ngurah Rai International Airport (DPS). We provide complimentary pick-up from any Ubud hotel for guests who book our premium or VIP tour packages. For independent travelers, our GPS coordinates work reliably with Google Maps and Grab navigation.

If you are staying in Seminyak, Canggu, or Nusa Dua, we recommend combining your visit with other highland attractions such as Tegallalang Rice Terraces, Tirta Empul Temple, or Kintamani volcanic lake viewpoint. Our concierge team can help arrange a full-day luxury itinerary that includes plantation visit, cupping session, lunch at a premium restaurant, and scenic stops — all with private vehicle and professional driver.

Wholesale and Business Inquiries

For wholesale customers, B2B supply partnerships, private label manufacturing, hotel and resort supply programs, or international distribution inquiries, our dedicated wholesale team is available Monday through Saturday from 9:00 AM to 6:00 PM WITA (UTC+8). We typically respond to wholesale inquiries within 24 business hours with detailed pricing, minimum order quantities, and customization options.

Our wholesale division serves over 200 businesses across 50 countries, including five-star hotels, Michelin-starred restaurants, specialty coffee chains, luxury retailers, and premium gift companies. Whether you need 10 kilograms for a boutique cafe or 500 kilograms monthly for an international chain, we have the capacity and quality control systems to deliver consistently.

International Shipping and Delivery

Bali Kopi Luwak ships worldwide via DHL Express, FedEx International, and EMS. For retail orders, standard international shipping takes 5 to 10 business days, while express delivery typically arrives within 3 to 5 business days. All shipments include full customs documentation, phytosanitary certificates required for coffee export, and certificate of authenticity for every product.

We ship to the United States, United Kingdom, Australia, Japan, Singapore, United Arab Emirates, Germany, France, Canada, South Korea, Hong Kong, Taiwan, and over 40 additional countries. Shipping costs are calculated at checkout based on weight and destination. Free shipping is available for orders above $200 USD within Asia-Pacific and above $300 USD for intercontinental shipments.

Customer Support and After-Purchase Care

Our customer support philosophy mirrors the exceptional care we put into every bean. We offer brewing consultation for first-time kopi luwak buyers — a complimentary 15-minute video call where our certified Q-grader walks you through optimal water temperature, grind size, brew ratios, and extraction timing specific to the product you purchased. This service ensures that every customer experiences their kopi luwak at its absolute best.

For returns or quality concerns, we maintain a no-questions-asked satisfaction policy. If your coffee does not meet your expectations, contact us within 14 days of delivery for a full replacement or refund. We believe that the world’s finest coffee should come with the world’s finest service — this commitment is what sets Bali Kopi Luwak apart from every other supplier in the market.

Corporate gifting consultations are also available for businesses looking to impress clients with distinctive, premium coffee gifts. Our gifting team can create custom packaging with your company branding, personalized tasting notes, and curated gift sets ranging from $50 to $500 per recipient.

Connect With Us on Social Media

Stay connected with Bali Kopi Luwak through our active social media channels. Follow us on Instagram for daily plantation life, behind-the-scenes roasting sessions, and stunning Bali coffee photography. Join our Facebook community for exclusive promotions, new product announcements, and educational content about specialty coffee culture. Subscribe to our YouTube channel for virtual plantation tours, brewing tutorials led by our certified Q-grader, and documentary-style content exploring the fascinating world of kopi luwak production from bean to cup.